Terms of Service
Complete terms and conditions for Elite Wildlife Prevention services
Terms of Service
Complete terms and conditions for Elite Wildlife Prevention
Table of Contents
Acceptance of Terms
By engaging Elite Wildlife Prevention (“Company,” “we,” “us,” or “our”) for wildlife removal services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Elite Wildlife Prevention.
These terms apply to all services provided by Elite Wildlife Prevention, including but not limited to:
- Wildlife removal and relocation services
- Property exclusion and prevention services
- Emergency wildlife response
- Cleanup and sanitization services
- Damage repair and restoration
Services Description
Wildlife Removal Services
Elite Wildlife Prevention provides professional wildlife control services including the humane removal, exclusion, and prevention of various wildlife species from residential and commercial properties. Our services are designed to address immediate wildlife problems while preventing future infestations.
Primary Services Include:
- Raccoon Removal: Humane trapping, relocation, and exclusion services
- Bat Exclusion: Legal bat removal following Michigan wildlife protection laws
- Squirrel Control: Removal and prevention of fire hazards from chewed wires
- Rodent Extermination: Complete elimination of rat and mice populations
- Bee Removal: Emergency bee removal with pollinator-friendly relocation
- Other Wildlife: Opossum, skunk, groundhog, and additional species control
Service Methodology
Our comprehensive approach includes:
- Initial Inspection: Thorough property assessment and damage evaluation
- Humane Removal: Safe capture and relocation of wildlife
- Exclusion Work: Sealing entry points to prevent re-infestation
- Cleanup & Sanitization: Removal of contamination and health hazards
- Repairs & Prevention: Damage restoration and future prevention measures
- Follow-up: Monitoring and warranty support
Scheduling & Property access
Appointment Scheduling
Services are provided by appointment during normal business hours unless emergency response is required. We will make reasonable efforts to accommodate your preferred scheduling while maintaining efficient service delivery.
Property Access Requirements
Customer must provide safe and reasonable access to all areas requiring service, including:
- Attics, crawl spaces, and basements
- Exterior areas around the property perimeter
- Areas where wildlife activity has been observed
- Entry points requiring exclusion work
Access Limitations
If access is denied or unavailable due to customer circumstances, additional service calls may be required at standard rates. We are not responsible for delays caused by access restrictions.
Payment Terms & Pricing
Pricing Structure
All services are priced based on the specific requirements of your wildlife situation. Factors affecting pricing include:
- Type and number of wildlife species involved
- Extent of infestation or damage
- Accessibility of affected areas
- Required exclusion and repair work
- Emergency service requirements
Liability & Insurance Coverage
Our Insurance Coverage
Elite Wildlife Prevention maintains comprehensive insurance coverage including:
- General liability insurance
- Professional liability coverage
- Workers’ compensation insurance
- Vehicle insurance for company vehicles
Limitation of Liability
Our liability for any damages is limited to the total amount paid for services. We are not liable for:
- Indirect, incidental, or consequential damages
- Damages resulting from customer negligence
- Pre-existing conditions not caused by our services
- Damage to items not properly secured by customer
Property Damage
While we take every precaution to protect your property, minor damage may occur during wildlife removal. We will repair or compensate for damage caused by our services within reasonable limits.
Customer Responsibilities
Pre-Service Responsibilities
Customers are responsible for:
- Providing accurate information about wildlife problems
- Ensuring safe access to all service areas
- Securing or removing valuable items from work areas
- Informing us of any health or safety concerns
- Restraining pets during service visits
During Service
- Maintaining clear access to work areas
- Following safety instructions from our technicians
- Avoiding interference with ongoing work
- Asking questions about the service process
Post-Service Maintenance
- Avoid removing or modifying exclusion materials
- Report any wildlife activity promptly
- Maintain property conditions that support exclusion work
- Follow recommended prevention guidelines
Cancellation & Refund Policy
Service Cancellation
Customers may cancel scheduled services within a 24 hour minimum period.
Refund Policy
Refunds are provided under the following circumstances:
- Services not performed as agreed
- Service quality does not meet our standards
- Customer dissatisfaction with completed work (case-by-case basis)
Privacy & Data Protection
Information Collection
We collect and maintain customer information necessary for service delivery including:
- Contact information and property address
- Service history and wildlife problem details
- Payment information and billing records
- Property access codes and special instructions
Information Use
Customer information is used exclusively for:
- Providing requested wildlife removal services
- Scheduling and coordinating service appointments
- Processing payments and maintaining billing records
- Following up on service quality and warranty issues
- Communicating about service-related matters
Information Protection
We implement appropriate security measures to protect customer information from unauthorized access, disclosure, or misuse. Customer information is never sold or shared with third parties except as required by law.
Dispute Resolution
Resolution Process
We are committed to resolving any disputes fairly and promptly. Our resolution process includes:
- Direct Communication: Contact our office to discuss concerns
- Management Review: Escalation to management for resolution
- Third-Party Mediation: Professional mediation if needed
- Legal Action: Final resort for unresolved disputes
Governing Law
These terms are governed by the laws of the State of Michigan. Any legal proceedings will be conducted in the appropriate courts of Michigan.
Limitation Period
Any claims related to our services must be brought within one year of the date of service or the discovery of the issue, whichever is later.
Terms Modifications & Updates
Right to Modify
Elite Wildlife Prevention reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website or notification to customers.
Notification of Changes
Significant changes to these terms will be communicated through:
- Updated posting on our website
- Email notification to existing customers
- Notice during scheduled service appointments
- Written notification for material changes
Continued Use
Continued use of our services after modification of these terms constitutes acceptance of the updated terms. If you disagree with changes, you may discontinue use of our services.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Additional Important Information
Licensing & Certification
Elite Wildlife Prevention operates under all required state and local licenses for wildlife control services. Our technicians are trained and certified in safe wildlife removal practices.
Environmental Compliance
All services are performed in compliance with Michigan wildlife protection laws and regulations. We follow humane practices that protect both property owners and wildlife.
Seasonal Considerations
Some wildlife removal activities are restricted by law during certain seasons (particularly bat exclusion). We will advise customers of any timing restrictions that may affect service delivery.
Force Majeure
Elite Wildlife Prevention is not liable for delays or inability to perform services due to circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Government regulations or restrictions
- Labor disputes
- Acts of terrorism or civil unrest
Questions About These Terms?
If you have questions about these Terms of Service, please contact us using any of the methods below.
Phone
+1 (248) 818-9981
info@elitewildlifeprevention.com
Address
100 West Big Beaver Road Suite 200, Troy, MI, United States, Michigan