Privacy Policy
How Elite Wildlife Prevention protects and handles your personal information
Privacy Policy
How Elite Wildlife Prevention protects and handles your personal information
Privacy at a Glance
We collect minimal information necessary to provide wildlife removal services, protect it with industry-standard security, and never sell your data to third parties.
What we Collect
What we collect
Contact info, service details, and property access information.
Why we collect
Why we collect
To provide wildlife removal services and communicate with customers.
How we protect
How we protect
Secure storage, limited access, and industry-standard encryption.
Never Sold
Never sold
Your information is never sold or shared with marketers.
Table of Contents
Privacy Overview
Elite Wildlife Prevention (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, protect, and share information when you use our wildlife removal services or visit our website.
Scope of this policy
This policy applies to all information collected through:
- Our website (elitewildlifeprevention.com)
- Phone consultations and service requests
- On-site wildlife removal services
- Email communications and follow-up
- Payment processing and billing
- Customer service interactions
Legal Basis for Processing
We process your personal information based on:
- Contract Performance: To provide requested wildlife removal services
- Legitimate Interest: To improve services and ensure safety
- Legal Compliance: To meet regulatory and licensing requirements
- Consent: For marketing communications (where applicable)
Information We Collect
We collect information necessary to provide professional wildlife removal services and maintain effective customer relationships. All information collection is limited to what is needed for service delivery.
Personal Information
- Full name and contact preferences
- Phone numbers (primary and alternate)
- Email address for communication
- Property address requiring service
- Emergency contact information
Property Information
- Property address and access instructions
- Property type and layout details
- Access codes and security information
- Pet information for safety purposes
- Special access requirements
Service Information
- Wildlife problem description
- Service history and dates
- Treatment methods used
- Follow-up requirements
- Warranty and guarantee records
Billing Information
- Billing address information
- Payment method details
- Transaction history
- Invoice and reciept records
- Payment and processing data
Website Usage
- IP address and browser information
- Pages visited and time spent
- Referral source information
- Device and operating system
- Geographic location (general)
Communication Records
- Phone call records and notes
- Email correspondence
- Text message communications
- Customer service interactions
- Feedback and review responses
How We Use Your Information
We use collected information exclusively for legitimate business purposes related to providing wildlife removal services and maintaining customer relationships.
Primary Service Uses
- Service Delivery: Scheduling, performing, and completing wildlife removal services
- Communication: Contacting you about appointments, updates, and service status
- Access Coordination: Gaining appropriate access to service areas
- Safety Measures: Ensuring technician and customer safety during service
- Quality Assurance: Following up on service quality and customer satisfaction
Business Operations
- Billing & Payment: Processing payments and maintaining financial records
- Warranty Support: Tracking warranty periods and providing follow-up service
- Legal Compliance: Meeting licensing and regulatory requirements
- Insurance Claims: Supporting insurance claims related to our services
- Record Keeping: Maintaining service history for future reference
Service Improvement
- Service Enhancement: Analyzing service patterns to improve effectiveness
- Training Programs: Using anonymized data to train technicians
- Safety Protocols: Improving safety measures based on service history
- Customer Experience: Enhancing customer service and communication
Information Sharing & Disclosure
Elite Wildlife Prevention does not sell, rent, or trade your personal information to third parties for marketing purposes. We share information only in limited circumstances necessary for service delivery or legal compliance.
Authorized Sharing
Service Providers
- Payment Processors: Secure processing of credit card and electronic payments
- Insurance Companies: Claims processing and coverage verification
- Licensing Authorities: Regulatory reporting as required by law
- Legal Counsel: Legal advice and representation when necessary
Emergency Situations
- Emergency Services: If immediate safety threats require emergency response
- Medical Emergencies: Providing information to medical personnel if needed
- Property Emergencies: Coordinating with utilities or emergency services
Legal Requirements
We may disclose information when required by law, including:
- Response to valid legal subpoenas or court orders
- Compliance with regulatory investigations
- Cooperation with law enforcement investigations
- Protection of our legal rights and property
- Prevention of fraud or illegal activities
Business Transfers
Data Security & Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Technical Safeguards
- Encryption: Sensitive data encrypted both in transit and at rest
- Secure Storage: Information stored on protected servers with access controls
- Firewall Protection: Network security to prevent unauthorized intrusion
- Regular Updates: Security software and systems kept current
- Backup Systems: Secure data backup and recovery procedures
Physical Security
- Secure Facilities: Physical access controls to offices and data centers
- Locked Storage: Physical documents secured in locked cabinets
- Equipment Security: Company devices password-protected and encrypted
- Document Disposal: Secure shredding of physical documents containing personal information
Administrative Controls
- Access Limitations: Information accessible only to employees who need it for job functions
- Employee Training: Regular privacy and security training for all staff
- Background Checks: Screening of employees with access to customer information
- Privacy Policies: Clear internal policies governing information handling
- Incident Response: Procedures for responding to potential security breaches
Breach Notification
In the unlikely event of a data breach affecting your personal information, we will:
- Immediately investigate and contain the breach
- Notify affected customers within 72 hours when possible
- Provide clear information about what data was involved
- Explain steps being taken to prevent future breaches
- Offer assistance and resources to protect affected individuals
Data Retention & Deletion
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and provide ongoing customer service.
Retention Periods
Active Customer Records
- Service Records: Maintained throughout customer relationship plus 3 years
- Contact Information: Kept current during active service period
- Billing Information: Retained for 7 years for tax and legal purposes
- Warranty Records: Maintained for warranty period plus 1 year
Inactive Customer Records
- Basic Information: Retained for 3 years after last service
- Service History: Maintained for 5 years for potential future service
- Financial Records: Kept for 7 years as required by law
- Legal Documents: Retained as long as legally required
Automatic Deletion
We have implemented automatic deletion processes for:
- Temporary files and cached data (30 days)
- Website activity logs (1 year)
- Email communications older than legal retention requirements
- Payment processing temporary data (immediately after processing)
Data Disposal
When information is no longer needed, we securely dispose of it using:
- Digital Data: Secure deletion with data overwriting
- Physical Documents: Cross-cut shredding
- Storage Devices: Professional data destruction services
- Backup Data: Systematic removal from all backup systems
Your Privacy Rights
You have important rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.
Right to Access
Request a copy of the personal information we maintain about you, including how it’s used and who it’s shared with.
Right to Correction
Request correction of inaccurate or incomplete personal information in our records.
Right to Deletion
Request deletion of your personal information, subject to legal retention requirements.
Right to Portability
Request your information in a portable format for transfer to another service provider.
Right to Restrict
Request limitations on how we process your information in certain circumstances.
Right to Opt-Out
Unsubscribe from marketing communications while continuing to receive service-related messages.
How to Exercise Your Rights
To exercise any of these rights, contact us using any of these methods:
Phone
+1 (248) 818-9981
info@elitewildlifeprevention.com
Address
100 West Big Beaver Road Suite 200, Troy, MI, United States, Michigan
Cookies & Website Tracking
Our website uses cookies and similar technologies to improve user experience, analyze website performance, and provide relevant information about our services.
Types of Cookies We Use
Essential Cookies
- Functionality: Enable basic website features and navigation
- Security: Protect against fraud and unauthorized access
- Session Management: Maintain your session while browsing
Analytics Cookies
- Usage Statistics: Track pages visited and time spent
- Performance Monitoring: Identify and fix website issues
- User Behavior: Understand how visitors use our site
Marketing Cookies (optional)
- Ad Relevance: Show relevant wildlife removal information
- Campaign Tracking: Measure effectiveness of marketing efforts
- Retargeting: Provide helpful information to previous visitors
Cookie Management
You can control cookies through:
- Browser Settings: Block or delete cookies in your browser preferences
- Cookie Banner: Adjust preferences through our website cookie notice
- Opt-Out Tools: Use industry opt-out tools for advertising cookies
Third-Party Services
Our website may include service from:
- Google Analytics: Website traffic analysis
- Payment Processors: Secure payment processing
- Maps Services: Location and direction information
- Communication Tools: Chat and contact features
Communications & Marketing
We communicate with customers for service-related purposes and, with consent, to provide helpful information about wildlife prevention and our services.
Service Communications (Required)
These communications are necessary for service delivery and cannot be opted out:
- Appointment Confirmations: Scheduling and rescheduling notifications
- Service Updates: Status updates during service delivery
- Emergency Alerts: Urgent safety or access information
- Billing Notices: Invoices, payment confirmations, and account information
- Warranty Communications: Follow-up on guarantee coverage
Optional Communications
You can choose to receive or opt out of:
- Seasonal Reminders: Information about wildlife activity patterns
- Prevention Tips: Helpful advice for avoiding wildlife problems
- Service Offers: Information about additional services you might need
- Customer Surveys: Feedback requests about our services
- Company Updates: News about our company and services
Privacy Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or technology. We are committed to transparency about any changes that affect your privacy.
Types of Changes
Minor Changes
- Clarifications of existing practices
- Contact information updates
- Grammatical or formatting improvements
- Addition of examples or explanations
Material Changes
- New types of information collection
- Changes to information sharing practices
- Modifications to your privacy rights
- Changes to data retention periods
Notification Process
For material changes, we will:
- Email Notice: Send notification to your email address
- Website Banner: Display prominent notice on our website
- Service Communication: Include notice with next service communication
- Advance Notice: Provide 30 days notice before changes take effect
Your Options
When we make material changes:
- Continued Use: Continuing to use our services indicates acceptance
- Opt-Out: You can request account closure if you disagree with changes
- Questions: Contact us to discuss concerns about changes
- Rights: Exercise your privacy rights under the updated policy
Privacy Contact Information
We welcome your questions, concerns, and feedback about this Privacy Policy and our privacy practices. Multiple contact methods are available for your convenience.
Data Protection Requests
For exercising your privacy rights:
- Include your full name and contact information
- Specify which right you want to exercise
- Provide details about your request
- Include verification information if requested
Questions About Your Privacy?
We’re here to help with any privacy-related questions or concerns.
Phone
+1 (248) 818-9981
info@elitewildlifeprevention.com
Address
100 West Big Beaver Road Suite 200, Troy, MI, United States, Michigan